Unit legal
Cancellation and refund policy
This policy explains trials, monthly renewals, cancellation and how billing queries are handled.
Last updated: 17 August 2026
Free trial
Eligible new workspaces may receive a seven-day free trial. The checkout screen explains whether a payment method will be charged after the trial. Reminder emails are sent before a scheduled payment. Cancelling before the trial ends prevents a future subscription charge.
Monthly plans
Monthly plans renew for successive one-month periods until cancelled. Cancellation stops future renewals and access normally continues until the end of the paid period. Amounts already due remain payable. Unit Inc. and Unit Stock may be purchased separately; Unit Suite is the combined plan identified at checkout.
Refunds
If a duplicate, incorrect or unauthorised charge occurs, contact us promptly so it can be investigated. Refunds for a correctly charged period are considered where required by law or where the service was materially unavailable. Statutory rights under applicable South African consumer law are not limited by this policy.
Cancellation or billing help
Use Plans & Billing inside Unit Inc. or email unitincinfo@gmail.com. Include the workspace email and relevant payment reference, but never send a card number, PIN or CVV.